The City of Stockholm Can Provide Answers

Tieto"Has Mum had a visit from the home-help today, and how is she really doing?" These are questions asked every day by thousands of concerned relatives. Thanks to the Care diary e-service, the elderly and their close family can monitor the treatment and care provided via the City of Stockholm's website.

"We can only see the benefits in this. Not least for relatives who live elsewhere in the country. The Care diary allows them to have the peace of mind that their parents are receiving the care they need," explains Jenny Andersson, a strategic adviser for the City of Stockholm's Elderly Services Administration.

This device is basically a mobile solution which has been developed by the IT services company Tieto. It is currently available to everyone receiving any form of elderly care in the City of Stockholm, which is approximately 27,000 people. "Our solution allows information to be forwarded to Stockholm's administration systems," explains Johanna Lethin Jacobson, a business manager at Tieto.

The Care diary received the Vitalis Award last year, which rewards innovative IT support in the healthcare sector.

Stockholm's political authorities started talking about the introduction of a digital diary back in 2007. The service was fully launched in November 2009, since when anyone receiving elderly care services can monitor themselves the decisions made and other relevant documentation. The only requirement is for the elderly person to have an e-ID. This point has been one of few objections to the service. "But I didn't imagine that the elderly would have problems with the technology. Many of them find it easier to use a computer than a telephone. It's great that the service is around for the next generation of elderly people," adds Jenny Andersson.

Elderly people can also give their relatives consent to access the documentation. "This aspect involving the relatives is important. Many of them want to be able to monitor how their Mum and Dad are getting on."

For further information, please visit:

Related news articles:

About Tieto
Tieto is an IT service company providing IT, R&D and consulting services. With approximately 17 000 experts, we are among the leading IT service companies in Northern Europe and the global leader in selected segments. We specialize in areas where we have the deepest understanding of our customers' businesses and needs. Our superior customer centricity and expertise in digital services set us apart from our competitors.