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Tieto Receives the 2012 European Frost & Sullivan Customer Value Enhancement Award

TietoBased on its recent analysis of the healthcare IT professional services market, Frost & Sullivan recognises Tieto Corporation with the 2012 European Frost & Sullivan Customer Value Enhancement Award.

"Tieto Corporation's success has been driven by innovation and its strong customer-centric approach," notes Frost & Sullivan Research Analyst Somsainathan Kamalasekar. "The company is committed to offering high quality services that support easy-to-use solutions for its clients."

Tieto has an in-depth understanding of customer requirements and preferences within domestic European markets, particularly in the Nordic region. The company has leveraged its technological prowess by providing modern tools for online assistance and interaction support to improve the level of customer satisfaction.

"The company has rapidly expanded its capabilities in the areas of training, consulting and customer support in order to offer complete IT lifecycle services," adds Kamalasekar. "It has invested in its consulting and system integration skills in order to improve the quality of the services it provides to customers in Europe."

Tieto has understood the importance of timely service delivery in this highly competitive industry. By digitalising its service and care processes, it aims to improve quality, safety, and efficiency levels.

Accessible, approachable and responsive services have helped Tieto deliver enhanced business value to its healthcare customers. It offers tangible benefits to its customers like reduction in downtime and improved return on investment.

"Tieto's market leadership position in the Nordic countries can be attributed to its customer-centric approach combined with profound healthcare industry knowledge and in-depth understanding of customers' core processes creating maximised value for investments into healthcare IT services," concludes Kamalasekar. "This approach has helped Tieto retain old customers while expanding its customer base."

The Frost & Sullivan Award for Customer Value Enhancement is presented each year to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. This award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion.

Frost & Sullivan Best Practices awards recognise companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.

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