SERVICE 800, with offices in the US, Europe and Asia, designs and administers real-time customer satisfaction measurement programs, helping service organizations follow up with customers within hours or days of service events. Presented at SERVICE 800's annual forum, the award to Agfa HealthCare marked five or more years of performing at, or above industry-wide benchmark levels and for proving its commitment to service excellence.

"We're proud to be recognized by SERVICE 800 for our commitment to focusing on our customers' needs," says Jeff Merrill, Vice President of Agfa HealthCare's Service Organization in the United States. "By participating in SERVICE 800's benchmark standard practice methodologies, Agfa HealthCare continues to improve service performance and quality."

Agfa HealthCare's worldwide support capabilities help its customers maximize their investments, optimize their performance and costs, and enhance the delivery of their patient care. The company's service organization employees are guided by the principles of customer accountability, organization teamwork, employee ownership of the customer experience, and the highest levels of professionalism. Agfa HealthCare works with SERVICE 800 to benchmark customer satisfaction and ensure ongoing service delivery improvements.